Refund & cancellation policy

• Workshop seats are paid in full up front, and the number of seats is limited, so cancellations are handled by emailing us rather than through an automatic button.
• A registration stays pending until your payment is verified. If a payment cannot be verified, the registration is marked as rejected in our system and you can submit a corrected proof.
• If you paid and something went wrong — a duplicate payment, a wrong screenshot, a rejected registration you believe is correct — email us and we will re-check it.
• Refunds, where they apply, are returned through the same UPI channel the payment came from. The exact windows and processing times are flagged below because they have not been fixed yet.
• The full rules for using workshop material are in the Terms & conditions, and how we handle your data is in the Privacy policy.

A seat is for one live session on a fixed date and time, and it is capped by the number of seats shown on the workshop page. That is why cancelling early matters — the closer it gets to the session, the harder the seat is to fill.

• Before the session starts. Email us as early as you can with the subject Refund or cancellation request. We will tell you what we can do in your case. The formal cancellation window is not set yet — see the flag below.
• After the session has run. Once a session has been delivered and its recording and notes have been shared with you, the material has already been provided. Requests at that point are reviewed individually, and the formal terms for them are still to be decided (see the flag below).
• If you cannot attend but want to keep the material. Tell us before the session. Where the recording and notes can be shared with you anyway, we will say so in our reply.

Payments are checked by hand. When the amount, the transaction ID or the screenshot does not line up, the registration is marked as rejected and you can submit a corrected proof for the same workshop.

• Wrong or missing screenshot. Email us with the transaction ID and the UPI reference from your app, and we will re-check the payment.
• Paid twice by mistake. Send us both transaction IDs. We will verify them and work out how to return the extra amount — the processing details for that are part of the flag below.
• Paid by a different UPI account. Tell us which account the payment came from, since the name on the payment may not match the name on your registration.

If a session has to be moved, we email everyone registered with the new date and time. If the new time does not work for you, get in touch and we will look at it individually.

A change made on our side is treated differently from a cancellation you make, and it is the one case where returning the fee is the clear expectation — but the exact procedure and timing are not set yet, so they are flagged below rather than promised here.

Today, notes, recordings and templates are not sold on their own. They are included with a workshop registration, so there is no separate standalone download to refund — the rules are the same as for the workshop seat they came with.

Requests are handled by email so there is a written record for both sides. Send your request to info@agilebegins.in with the subject Refund or cancellation request, and include:

• The email address on your Agile Begins account.
• The workshop name or number (for example, Workshop 001).
• Your UPI transaction ID or reference number, and the payment screenshot if you still have it.
• What you want to happen — a cancelled seat, a refund, or a re-check of a rejected registration.
• Why, in a line or two. It helps us understand the situation and decide fairly.

Where a refund is agreed, it is returned through the same UPI channel the payment arrived from. We cannot send a refund to a different UPI ID or bank account, and we will ask you to confirm the details before sending anything.

Once a refund has been initiated from our side, how quickly the money shows up in your account depends on your bank and UPI app, not on us.

• Issues with a UPI app, your bank, or your internet connection. Those are handled by your provider.
• A session you could not attend because you did not see the confirmation email. Keep the address on your registration current, and check it after you pay.
• Anything you bought from another platform or teacher, even if it covers similar topics. Agile Begins is not the seller in that case.
• A repeat request for the same payment, or a request that contradicts the Terms & conditions. We will tell you if we cannot act on a request, and why.

Every refund or cancellation request goes to the same address: info@agilebegins.in. Use the subject Refund or cancellation request so it is easy to find, and include the details listed above.

For anything that is not about a refund — a workshop question, a login problem, a payment that is still pending — Contact us lists the subject lines that route fastest.